At JKovi&Coder, we strive to provide top-notch network solutions to all of our clients. Due to the nature of our fully online services, we have established a straightforward refund policy to ensure clarity and mutual understanding.

1. Non-Refundable Services
   Our network consulting, virtual security services, and digital implementations are custom-designed for each client and, as such, are generally non-refundable once service delivery has commenced.
2. Service-Specific Refund Eligibility
   In rare cases where a service issue cannot be resolved through our support and troubleshooting processes, we may consider a partial refund on a case-by-case basis. This applies only if service was not delivered as outlined in the initial agreement.
3. Refund Process
   Clients requesting a refund must submit a formal request within 14 days of the service delivery date. Approved refunds will be processed within 5-10 business days.
4. Commitment to Satisfaction
   Your satisfaction is our priority. We encourage clients to reach out with any concerns so we can address issues promptly, ensuring you receive the highest level of service.